Frequently Asked Questions
Everything you need to know about shopping with addax
What are your shipping times and costs?
We offer standard shipping across the country. Orders are typically processed within 1-2 business days, with delivery taking 3-5 business days. Shipping is free on all orders over $50.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Are the products on addax authentic?
Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from authorized distributors and manufacturers.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.